Junior Customer Service and Collections Specialist
CBD, $58K+s, CSR/Collections Specialist, Jnr role (1-2 yrs exp), amazing company & culture, finance lending, career progression, ongoing training!
Summary about this job
Collections
Company: Eva Wilson Consulting Pty Ltd
Location: Sydney
Work type: Full Time
Salary: up to $58K+s
Phone: +61-7-8484-1927
Fax: +61-3-6369-5176
E-mail: n\a
Site: n\a
Detail information about job Junior Customer Service and Collections Specialist. Terms and conditions vacancy
This is a forward thinking, entrepreneurial finance lending company with a twist. They are not your average finance organisation but rather a company that invests in its people, are passionate about what they do and above all foster a fun culture that empowers their employees. This is an Entry Level solution’s driven role where you will use email, phone and Live Chat with customers, internal Sales Reps, Partners, Credit Analysts, Underwriting, Closing and Finance Teams. With career progression available this is the perfect role if you have a passion for finance, collections and customer service. You must be Degree qualified.
WHAT ARE THE DUTIES?
- Handle high volume outbound and inbound phone calls
- Negotiate the collection of outstanding accounts in a respectful manner and build rapport with customers
- Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
- Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers
- Identify and solve potential and current problems by analysing information and data across multiple databases
- Maintain accurate account records, ensuring all relevant customer information is obtained and updated.
- Proactive and willing to learn
- Build effective strategic partnerships
WHAT DO I NEED TO MAKE THIS HAPPEN?
- You have 1-2 years’ experience in a Customer Support or collections role and have a strong focus on service
- Degree qualified
- Experience using Salesforce is desired but not essential as on the job training will be provided
- Banking/finance experience is a plus
- You have proficiency in Microsoft Outlook, Word, and Excel
- Outstanding communication skills a must
- You have a positive attitude, are team oriented, social, and fun to work with
- You love to solve escalated issues
- You are technically savvy and love keeping up with the latest technology
- You are flexible and adaptable to change and able to multitask at a very high level whilst maintaining multiple deadlines
WHAT IS THE SALARY, HOURS ETC?
- This role is paying $58K+s
- 8.30 am to 5.30 pm
- Ongoing training and development on offer
- An open-minded, collaborative workplace, which will both challenge you and celebrate your work
- A workplace full of bright, interesting, enthusiastic colleagues
- Fully stocked kitchen with snacks and drinks
HOW DO I APPLY?
Send your resume to [email protected] immediately. Skype/FaceTime/WhatsApp interviews will also be available for candidates who are unable to travel in to our CBD offices.