Customer Support Team Leader
We’re seeking an enthusiastic and experienced Customer Support Team Leader to join our Tennis HQ.
Summary about this job
Supervisors/Team Leaders
Company: Tennis Australia
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-8013-9395
Fax: +61-8-3527-5096
E-mail: n\a
Site: n\a
Detail information about job Customer Support Team Leader. Terms and conditions vacancy
If you have a passion for our sport and are looking to join a fun and friendly team, then this role is for you! We are currently seeking a Customer Support Team Leader to join our team at Tennis HQ.
Reporting to the Head of Customer Experience, you will be responsible for the Customer Support services across the entire business and Australian Open (AO) Information Distribution Project Group. Critical to success this position needs to know the Tennis Australia business, collaborate and liaise with all departments in the organisation.
What you’re passionate about:
- Planning, developing and implementing Customer Support operational plan, vision & behaviours
- Leading by example and empowering the Customer Support Team, Information Services, AO Help Squad, Spruikers & Information Distribution Group.
- Embracing operational policies, processes & reporting and ensuring the team are informed of strategic direction
- Creating and developing training programs & material for all teams
- Coordinating team rosters, meetings & daily updates.
What you'll bring to the role:
- High level of empathy & understanding of the customers’ needs within the tennis industry
- Extensive knowledge of Customer support and systems, database management and developed IT skills
- Excellent communication skills and a genuine passion for people
- Proven ability to work effectively under pressure in a fast paced environment with competing tasks.
If you think you've got what it takes to grow our game, we'd love to hear from you. To find out more about this role and and for a copy of the position description, please visit our online job board.
To Apply- Please submit your resume and cover letter to our online application system. Please note, only applications submitted through our application system will be considered.
APPLICATIONS CLOSE – SUNDAY 15th JULY 2018 @ 11pm (AEST)
Tennis Australia are committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child safety.
At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all people to apply for this role.