Customer Care Specialist - Perth
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Summary about this job
Customer Service - Call Centre
Company: Bank of Queensland
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-3-9647-1498
Fax: +61-8-9772-1539
E-mail: n\a
Site: n\a
Detail information about job Customer Care Specialist - Perth. Terms and conditions vacancy
- Exciting New Career Opportunity
- Seeking a passionate Customer Care Specialist to join our friendly and professional team
- Located in Perth CBD Contact Centre
About Us?
Work for one of Australia's top 100 listed companies where our vision is to create Australia's Most Loved Bank! BOQ are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and competitive environment. We support a flexible workplace and offer our staff a number of great benefits, including –
- Flexible working conditions
- Discounted financial products
- Salary packaging options
- Purchase annual leave
- BUPA Corporate Plan
- Gym discounts and much more!
About the Role?
The purpose of this role is to provide Customer Service excellence in a busy inbound and outbound contact centre environment. This role will focus on responding to general customer enquiries and determining customer needs across all BOQ brands. This will be done in a consistent manner, delivering outcomes that exceed customer expectations and ensuring KPIs are met in a way that aligns with BOQ values.
About You?
Passionate about all things customer service, you will demonstrate an understanding of the Digital and Direct Banking environment. Naturally, you will demonstrate excellent relationship management skills, and have proven experience working within a contact centre environment. Further, you will demonstrate;
- Customer service and banking experience
- Contact Centre experience
- Tier 2 accreditation (desirable)
- Ability to communicate with confidence, and engage positively with various stakeholders
- Ability to understand customer needs and provide financial solutions that meet and add value to the customer
- Demonstrate previous experience in banking or other financial services
- A flexible and proactive attitude
As a results driven individual, you will thrive in setting your own personal targets, and ensuring success is achieved.
Please Note: This role may require you to flexible with the hours and days you are willing to work. This role will ideally start on the 7th May 2018.
Shift Hours
- Tuesday to Saturday (8.30am - 5.00pm)
- Tuesday to Saturday (11.00am - 7.30pm)
How to apply?
To apply for this role please follow the links;
The Bank of Queensland is committed to diversity and an inclusive workforce.
BOQ is a member of the Australian Bankers' Association and has subscribed to the Conduct Background Check Protocol (Protocol). Under the Protocol, from 1 October 2017, BOQ will contact any previous employer/s who are also part of this association to provide a Conduct Check of any potential employee.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Bank of Queensland is committed to a diverse and inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.