Investor and Adviser Representative
Work as part of the Contact Centre is to meet the needs of every customer by educating and assisting them on the wide range of Challengers products.
Summary about this job
Customer Service - Call Centre
Company: Challenger Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-5409-1653
Fax: +61-8-8881-3080
E-mail: n\a
Site: n\a
Detail information about job Investor and Adviser Representative. Terms and conditions vacancy
Challenger Limited is an ASX-listed investment management firm managing more than $70 billion in assets (as at 30 June 2017) as well as being the leading provider of Annuities in Australia. We offer employees a multitude of opportunities and aim to attract the best talent with diverse backgrounds inside and outside of the business. We achieve a thriving culture of excellence by investing extensive resources into our people by offering tailored career paths and opportunities to gain unique exposure to the company.
Our work culture embodies the core essence of ‘Collaborate, Grow, Challenge and Achieve’ which represents our firm commitment to our current and future employees. You’ll be working together as part of a talented and passionate group that instil the five core principles of Integrity, Working Together, Creative Customer Solutions, Commercial Ownership and Compliance into everything we do.
Do work that matters
Client Services Representatives have a varied role as the voice of Challenger. Your primary responsibility in this role as part of the Contact Centre is to meet the needs of every customer by educating and assisting them on the wide range of Challengers products.
In this role you will respond to all incoming customer interactions whether in person, via telephone or through email. You will also assist our customers with their enquiries on a broad range of topics - from statements to product features. The Client Services team also plays a vital role in referring advisers to our Sales team and looking for all opportunities to improve how we service customers. Our customer range is broad and you must have a passion for helping others, whether they are advisers, end investors or our partners.
As the gatekeeper to Challenger as well as its funds management arm, Fidante, you will play an integral role in assisting Challenger to exceed its strategic vision. You will achieve this by providing client experiences that exceed expectations with prompt assistance to our advisers, and investors. This is a unique platform to gain diverse exposure to all areas of the business.
What you need to succeed
You will be a customer-centric, ambitious individual who enjoys working as part of a cohesive, fast-paced team aspiring to provide prompt solutions to client queries. You will ideally have a degree in Finance/Commerce/Law related discipline - and previous financial/or customer service industry experience will be considered highly advantageous.
Build a dynamic career
We love to reward the inquisitive, driven individuals that strive to make a difference by offering tailored, diverse career plans and progression to make a true impact in the team.