Part Time Customer Service Officer
NFP offering Perm opportunities for a Part Time Customer Service professional with exposure in Aged Care.
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-7148-7281
Fax: +61-2-4718-2156
E-mail: n\a
Site: n\a
Detail information about job Part Time Customer Service Officer. Terms and conditions vacancy
- Part time, 3 days a week between 9-5
- Convenient Mitcham location
- Competitive pay + benefits
NFP offering Perm opportunities for a Part Time Customer Service professional with exposure in Aged Care.
Your new company
Your new company are true leaders within their field - Aged care. They currently have 14 open facilities across Victoria and are continuously growing their brand. Their objective is to provide quality community-based services and residential homes and apartments for older Victorians, their families and carers.
Your new role
As a Customer Centre Advisor, will be responsible for bringing awareness and servicing customer enquiries. Main duties will include but are not limited to;
- Providing accurate and timely advice that empowers older Victorians, their families and support networks to make informed decisions about aged care services to suit their individual circumstances
- Promoting services, brand and core values through all interactions
- Undertaking administration, reporting and Respite Admission requirements for Residential and Home Care enquiries
- Answering inbound customer calls and making follow up calls
- Available to work Monday/Tues/Friday 9am-5pm
What you'll need to succeed
To succeed you will have;
- Knowledge in Aged Care (desired)
- Customer service experience - preferable over the phone
- Resilience and self-motivation - able to adhere to set KPI and targets
- Available to work Monday/Tues/Fri 9am-5pm
- Australian or New Zealand Citizen’s only
What you'll get in return
This assignment is to commence ASAP where you will receive training and continuous coaching/development when required. In return, you will be placed on a permanent Part time contract with employee benefits and a great team culture where they reward and recognise great work.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Christina park at [email protected] [mailto:[email protected]] or call on 03 9604 9690
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.