Client Engagement Officer
Great role working for a large Federal Government agency in Parramatta, September 2018 start until June 2019.
Summary about this job
Customer Service - Call Centre
Company: Adecco
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-1861-2761
Fax: +61-3-5075-8791
E-mail: n\a
Site: n\a
Detail information about job Client Engagement Officer. Terms and conditions vacancy
- Great Federal Government role in Parramatta
- Full time position
- To start in September 2018 until June 2019
Great role working for a large Federal Government agency in Parramatta, September 2018 start until June 2019.
Client Details
Most of their work involves direct contact with their clients, either written, in person, over the phone and via our portals. They respond to enquiries from the community and work with their clients to provide them with information and support to meet their obligations and to manage their affairs.
A number of experienced Client Engagement Officers are required to join their team. The successful candidates will be required to undertake a role that includes a significant telephony component and will need to be equipped with working in a fast pace call centre type environment, conversing directly with client to provide information or make decisions with the support and guidance of a more senior team member on the more difficult issues.
Description
Your role will involve:
• Understanding relevant policy, procedures, legislation and frameworks to resolve straightforward issues based on a range of client information or circumstances
• Performing and supporting a range of client engagement activities (from early prevention activities to correction) which are tailored to the client’s circumstances and also ensure fairness to the client and the broader community.
• Listening and engaging with clients, building and sustaining relationships to gain an understanding of their individual or business circumstances
• Communicating effectively with clients and stakeholders to provide or obtain information and advice in a multichannel or digital environment
• Contributing and suggesting ideas and improvements to tasks and activities affecting how own work is performed to achieve more efficient outcomes
• Understanding and responding positively to change and be adaptable to shifting organisational priorities
• Prioritising own work to ensure accurate completion of work within time-frames and quality requirements and seek help from others when needed
• Working collaboratively in a team environment and actively participate and support team work and group activities
• Identifying, gathering, recording and sharing information relevant to risk analysis activities
• Participating in quality assurance activities and assist in developing and implementing appropriate responses to address findings
Profile
Skills required
• Customer focused who will put their clients at the centre of everything you do
• Knowledge of or the ability to quickly acquire knowledge of information systems
• Have the ability to confidently present verbal and written information in a clear, concise, confidential and professional manner
• Demonstrated self-awareness, a commitment to personal development and an openness to change with a rapidly changing environment
• Have the ability to build and sustain positive relationships with staff and clients, including working in a team environment
• Have the ability to listen and be responsive to changes in client needs and expectations
• Have an understanding of business and commercial arrangements and the ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity
• Have the ability to interpret and apply legislation and document decisions, proper completion of documents such as formal notice and record keeping
• Be open and accountable and of high integrity
• Qualifications in taxation, law, accounting, business, commerce or economics will be highly regarded
Job Offer
Please apply if you have the skills required and will be available from 10/09/2018 to 30/06/2019
Full time role, 37.5 hours per week