Inbound Customer Service

Summary about this job

Detail information about job Inbound Customer Service. Terms and conditions vacancy

Join the top three largest health insurance company in Australia. Become apart of this amazing permanent position for an inbound customer service role

Join the top three largest health insurance company in Australia. Become apart of this amazing permanent position for an inbound customer service role

Within this role you will be supported with strong leadership, on-going training and development, support. Brand new modern and spacious offices just within minutes from the train station and working within a dynamic and high-performing inbound customer service team.

Your new role:

• Receiving various inbound calls from members and non members.
• Identify customer needs, using active listening skills and probing questions.
• Build rapport with their members and help continue their reputation for excellent service.
• Identifying which products and services best align with the customer cross-sell accordingly

Your skills and experience:

• Demonstrate strong written and verbal communication skills
• Demonstrate the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services
• Demonstrate the maturity to handle complex and often sensitive and emotional scenarios
• Thrive in a team-based environment
• Ability to navigate through different systems

Your Benefits:

• $63k salary package
• Inbound customer service
• Parramatta location

Roles are urgent with multiple opportunities. Apply now or call Emma on 02 8215 1023

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.