Customer Service & Sales Representative
Are you passionate about creating great customer experiences? An exciting opportunity for an outstanding customer focused individual to join our team.
Summary about this job
Customer Service - Customer Facing
Company: Europcar
Location: Perth
Work type: Part Time
Salary: $22.04 per hour + super + incentives
Phone: +61-3-3864-3158
Fax: +61-7-9155-9393
E-mail: n\a
Site: n\a
Detail information about job Customer Service & Sales Representative. Terms and conditions vacancy
About us:
Europcar Mobility Group is a world leader in the vehicle rental and new mobility markets. We deliver mobility solutions through an extensive network in 133 countries through corporate operations, franchisees and partnerships. Across Australia and New Zealand we have approximately 650 staff and more than 11,000 vehicles.
At Europcar AU NZ, our company values are: Open Communication, Working Together, Feeling Valued and Customer Centric.
About the role:
Europcar Customer Service and Sales Representative to join our team at Perth Airport. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.
Some of the key responsibilities include:
- Opening and closing car rental contracts
- Making reservations and checking vehicles in and out as based on customer needs and in accordance with business excellence standards
- Processing of Rental Agreements, accident and damage reports
- Monitoring, tracking and organising fleet availability on a daily basis
- Providing outstanding customer service to our valued customers
- Achieving sales and service targets
To be considered for this role you will:
- Passion and energy to connect and engage with customers every day
- Have experience working towards and achieving sales and service targets
- Work well in a team environment, whilst helping others to learn
- Have excellent communication skills and professional telephone manner
- Ability to work well under pressure with good conflict resolution skills
- Strong attention to detail, accuracy and ability to prioritize
- Hold an open, manual drivers licence
- Ability to work a rotating shift roster between 6:00am and 2:00am
In return, the successful candidate will receive:
- $22.04 per hour + super + incentives
- Multiple staff discounts (including Accor hotel staff discounts after 12 months)
- Monthly sales and service incentives
- Employment with a company who invests in training their employees
- Supportive team environment
- Ongoing global career opportunities