Customer Service/Administration
Exciting New role to work for a Medical Leading Provider in the Health care Market. An established International Company Based in Melbourne
Summary about this job
Customer Service - Call Centre
Company: Adecco
Location: Melbourne
Work type: Full Time
Salary: super
Phone: +61-3-9581-3092
Fax: +61-3-6910-5372
E-mail: n\a
Site: n\a
Detail information about job Customer Service/Administration. Terms and conditions vacancy
- Exciting New Opportunity
- Full Time Role
- Work Close to Home
This Position is responsible for providing customer end to end support through-out the order management process for all products and functions associated with sales order management,receipt,verification of terms,pricing and delivery and entering of customers purchase orders. This includes customer request to return products.
Working with the Customer Service Team to ensure the companies policies and procedures. Ensure end to end support for customer orders and enquiries. You will partner with internal teams to ensure customers needs and company objectives are met.
Client Details
Our Client is a leading provider of prevention products and services the health care market, specialising in Endoscopy,Water Purification and Filtration and Health care Disposables
Description
- interact with customers to provide information regarding orders,product availability, pricing and any other customer service related issues
- communicate effectively across all functional areas to gather information related to customers orders
- Enter orders into current systems and review for accuracy(Pricing,payment terms ,freight terms,product availability
- Maintain and update CS procedures
- Identify incorrect pricing information
- Work closely with various departments on payments of, credit limits and delivery hold and initiate collection efforts on past due accounts and research and assist in the resolution of sales invoice discrepancies as they arise
Profile
- 1-3 years experience working in a customer service role
- Strong phone contact handling skills
- Strong computer skills and experience with basic Microsoft Office required
- Familiar with CRM systems and SAP Desirable
- Ability to multitask and manage time effectively
- Manufacturing background is Ideal , Stock orders, Processed purchase orders, Warehouse Understanding
- Answering incoming calls
- Distribute Leads and Enquiries to Sales Team
Job Offer
For a confidential discussion please forward your CV to [email protected] or call me on 0430411117 for a confidential discussion