Collection Centre Operations Coordinator

Summary about this job

Detail information about job Collection Centre Operations Coordinator. Terms and conditions vacancy

• Be part of a State and Nationally Awarded NSW and Government organisation
• Allow yourself to excel by contributing to our growth and development
• Be a part of our dynamic environment focussed on the delivery of excellence

About the Department
Revenue NSW is a division within the NSW Department of Finance, Services and Innovation. As NSW's principal revenue agency, Revenue NSW administers State taxation and revenue, manages fines and administers grants and subsidies for the people of NSW.

About our Division
Within Revenue NSW, the Collections division is focused on brokering resolutions for the people of NSW. We are proud of our State and National awards which recognise growth, collaboration, engagement and service delivery. Placing customers at the heart of all everything that we do, our team of innovators and solution experts keep up to date with technology and industry trends to support and provide the most efficient, easy to use service for the community.

About the Opportunity
This opportunity allows you to provide resolutions for the people of NSW and contribute to a prosperous, safe and fair society by collecting revenue, resolving fines and recovering debt. The department is currently undergoing major change and reform and will be leading the way in working digitally. Be part of a team that prides themselves on the quality and efficiency of the service they provide NSW.

What skills, background and experience do I need to be considered for this opportunity?
• Proven ability to Lead and manage a Specialist team and internal/external stakeholders to resolve a diverse range of complex and sensitive matters in a high volume multi-channel environment.
• Ability to create and deliver planning activities and staff development for a team of leaders with frontline customer service teams.
• Experience in demonstrating resilience when managing the pace, range and complexity of functions within a multi-channel high volume customer service environment.
• Demonstrated analytical skills and the ability to effectively interpret, organise and utilise statistical information, to drive performance within a contact centre network.
• Demonstrated experience in the utilisation of IT applications including workforce planning systems, telephony and other related Contact Centre technology

You will need a strong commitment to achieving results, exceptional customer service skills and strong attention to detail. You will need to show tenacity and resilience and have a determination to continually develop and contribute to improving the business.

Learn more Please review the Role Description For enquiries regarding this position, please contact Kate Sharman, (02) 4004 5210. Understand more about the Department of Finance, Services and Innovation.

Closing date 29 July 2018 [11:59PM] your application should include a two page cover letter, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.

Salary Grade 7/8 maximum salary package up to $116,292 Package includes salary [$94,783 – $104,918) and employer’s contribution to superannuation, commensurate with skills and experience.

Job Status Ongoing under the Government Sector Employment Act 2013.

Apply now at I work for NSW (formerly Jobs.NSW) Should you encounter any technical problems, please contact their helpdesk 1800 562 679.

Job reference 00006C3F

The Department of Finance, Services and Innovation is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At DFSI, we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work flexibly