Customer Service Centre Officer

Summary about this job

Detail information about job Customer Service Centre Officer. Terms and conditions vacancy

About the role
 
Working as an effective member within the Client Services Centre, you will be required to receive and process incoming correspondence, applications and reports by phone and email relating to aviation licensing, certifications and regulatory service approvals. Accurate monitoring and records management following strict established procedures is essential. You will be required to take incoming and make outbound calls along with performing accurate data entry and administrative duties. The environment can be quite demanding with a high volume of work as it provides vital services to ensure aviation safety requirements are met.
 
About you
 
We're seeking an individual whom is comfortable working under time constraints and can be an effective member within a high performing team. You will require a high level of communication ability, prioritisation skill and sense of urgency. Training will be provided however you must hold computer literacy, data entry speed and accuracy and effective use of MS Office applications. Problem solving skill and a high level of customer service is essential. Experience in a contact centre, service/client delivery is essential.
 
The ability to successfully pass a police check is required.
 
What's in it for you?
 
You will have the opportunity to form part of an effective team, gain valuable skills in a unique and rewarding Government sector. We're offering a competitive rate and the role is expected to run through to 30 September 2018. Extension may be available at the discretion of the department.
 
How to apply
 
To be considered for this role, please apply by following the application link.