Call Centre Team Leader/Manager (Relocate to Hervey Bay)

Summary about this job

Detail information about job Call Centre Team Leader/Manager (Relocate to Hervey Bay). Terms and conditions vacancy

• Perfect for someone with leadership experience to lead and motivate the team
• The autonomy to use your own methods to incentivise and motivate your team
• Permanent full time 38 hours pw position Monday to Friday
• Build up and grow our call centre, and enjoy our uncapped commission structure

About us

We are an Australian multi-award winning business and have been operating for 40 years. We have a strong reputation and are the leading call centre in Hervey Bay. 

We develop, manufacture and sell innovative, welding electrodes, liquid fertilizers, eco-friendly cleaning and personal products nation wide. 

About the opportunity

Based at our Hervey Bay office, this is a full time position, 38 hours per week. Your main focus will be to manage the daily operations of the call centre including leading and motivating a small team of consultants.

Specific responsibilities:

• Lead your team and drive growth to achieve the hourly, daily, weekly targets and KPI’s
• Interview, recruit and train suitable applicants to build your team
• Achieve maximum performance, attendance and service quality in the call centre
• Be the point of escalation for any customer complaints 
• Foster a positive and competitive work culture 

Skills and requirements 

• Previous experience in any leadership position within a call centre environment
• Proven ability to lead and motivate a team 
• Strong written and verbal communication skills, with the ability to communicate to diverse groups
• Intermediate computer literacy

To express your interest please apply via SEEK.