Customer Service Advisor
Seeking an enthusiastic individual to join customer service team. Collaborative, fun team environment in new office in McMahons Point.
Summary about this job
Customer Service - Call Centre
Company: Oroton Group Pty Limited (Administrators Appointed)
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-1103-4286
Fax: +61-3-9492-3969
E-mail: n\a
Site: n\a
Detail information about job Customer Service Advisor. Terms and conditions vacancy
Live Chat Advisor
- Based in Oroton Support Office in McMahons Point (New Office!!)
- Great team & work environment
A fantastic career opportunity is now available within the Client Service team for the position of full time Live Chat Advisor. The position will be based at Oroton Support Office in McMahons Point, Sydney. This role is a full-time permanent position.
Reporting to the Client Services - Team Lead, you will provide a high standard of customer service and respond to customer enquiries via our online Live Chat service. This diverse role will ensure that communication between stores and Support Office is delivered in an effective and timely manner and that our external customer experience is exceptional every time.
The role
Your key responsibilities will include (but not be limited to) the following:
- Provide exceptional customer service via Online Live Chat to Oroton Customers
- Provide outstanding service support to internal retail teams
- Support with external customer phone and email enquiries as required
- Process and follow up online returns (refunds and exchanges)
- Other general administration support as required
The person
To be successful in this role, you will possess the following:
- Strong customer service experience, ideally within a retail store environment
- Strong computing and fast typing skills
- Excellent verbal and written communication skills, in particular a friendly and personable phone manner
- Ability to handle difficult customer enquires in a calm and professional manner
- Proficient in Microsoft office suite (specifically excel – intermediate level)
- Outstanding attention to detail
- Self motivated individual with a professional, enthusiastic and can do attitude
Benefits
Oroton offers fantastic career opportunities, ongoing learning and development, generous product discount, and not to mention the opportunity to work with a fantastic, dynamic team and beautiful and world renowned brand.
Other benefits you will have access to include Paid Parental Leave including superannuation for eligible employees, access to our Employee Assistance Program, discounted private health insurance and also to discount offers on lifestyle and retail expenses.
Our Brand
Oroton was established in 1938, and we are now one of Australia's most iconic luxury handbag and accessories brands. Oroton is a modern lifestyle brand with team across Australia and with an international presence in Zealand and Malaysia.