Customer Care Representative
Our company is looking for an Internal Officer Account Manager to support our Key Accounts!
Summary about this job
Sales - Inbound
Company: Merck Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-4935-7977
Fax: +61-8-9246-4145
E-mail: n\a
Site: n\a
Detail information about job Customer Care Representative. Terms and conditions vacancy
- Multinational Science-based Company
- Competetive Salary and Benefits
- Awesome Environment and Culture
About the business
A career at our company is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
About the role
Your Role:
The overall purpose of this position is to develop customer loyalty by providing a high level of customer service to specific Major Accounts.
This position offers a single point of contact to the customer, enabling the Internal Major Account Officer to make decisions and offer proactive solutions.
The Internal Major Account Officer's main responsibility is to provide a tailored, dedicated service to Major Account Customers ensuring those customers' needs are being met.
Operational and Administrative:
- Process and enter orders
- Attend to emails in regard to pricing and availability
- Produce Back order reports
- Produce reports for Customer / Account Managers
- Liaise with Product Managers regarding pricing
- Be customer and sales focused.
- Vendor management
- Recommend improvements to quoting and Major Account Management procedures and policies.
People and Customers:
- Perform all tasks with the customer in mind.
- Actively continues to develop personal skills either internally within the company or externally on approved divisional training courses.
- Provide quotations to both – customers as requested
Commercial and Financial:
- Perform all work with consideration to the economical use of resources.
- At all times, maintain an acceptable standard of appearance and demeanour and act as an ambassador for the company.
Benefits and perks
At our company, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Skills and experience
Who you are:
- Bachelor of Science or equivalent (Majoring in a relevant discipline as required). (Diploma or laboratory experience is sufficient).
- Minimum 3 years relevant working experience in Customer Service / Major Account Management, preferably in the scientific industry.
- Should have knowledge of scientific processes and products.
- Strong interpersonal and effective communication skills
- Must have competent/ advanced system / computer skills. Working knowledge of Scala, SAP and/or salesforce.com would be an advantage.
- Must be service oriented with a positive attitude.