Accounts/Customer Service Officer

Summary about this job

Detail information about job Accounts/Customer Service Officer. Terms and conditions vacancy

Uniti Wireless. Internet disruptor and Telecommunications industry champion! As a Super-Fast, fixed broadband provider, and NBN alternative, we help everyday Australians reach their full potential, by delivering their homes and businesses with the high-speed, reliable Internet they're desperately seeking.

Team Uniti is an energetic gang, with a lot of personality! We are not your average corporate joes, we are a company made up of individuals who are ready to make things happen. Our can-do culture is driven by a passionate and focused team who thrive in a fast-paced, open and hands-on environment. We are a team that works hard but we always have fun while we’re doing it. 

 To be considered you must meet all requirements listed below:

• Strong work ethic
• Positive and enthusiastic attitude
• Great Customer Service Skills
• Strength in Dispute Resolution
• Talented in Negotiation 
• Administration knowledge
• Basic IT & Cloud-based software Knowledge
• Exceptional Written Communication & Telephone Manner
• Work well under the instruction of your Team Leader
• Experience in a customer service role in a call centre environment or related industry is considered favourable

Ongoing training and support will be provided.

Following are some of the tasks required of you in this role:

Accounts Payable

• Process and verify invoices and requisitions
• Create new supplier entries and maintain vendor files
• Coding and entry of expense-claims
• Assist with cash flow management and reporting and monthly report distribution
• Liaise with suppliers as needed
• Manage Cheque/EFT payments and vendor requisitions

Accounts Receivable

• Invoicing and credit adjustments
• Set up new debtors and create new accounts
• Monthly statements
• Conduct credit control activities
• Account reconciliations, and allocation of payments and receipts
• Liaise with clients to assist with queries
• Minimise aged debtors
• Resolve customer service calls, emails, chat and messages in a timely manner

Customer Service

• Management of customer billing issues in conjunction with relevant finance and sales staff, customer service enquiries and complaints
• Administration of new installation documentation and organisation/filing of past documentation
• General office administration 
• Contribute to the development, improvement and implementation of new processes and systems related to customer service and finance

Due to the anticipated high number of applications only successful applicants will be contacted.