Real-Time Analyst

Summary about this job

Detail information about job Real-Time Analyst. Terms and conditions vacancy

• ME isn't like other banks ...
• Small & nimble organisation, hands on role, actively make a difference
• You know our brand, why not come join us! Go on ... you know you want to!

Let’s talk about ME
We’re not like other banks. We were created by the industry super funds to bring a fairer, more human approach to banking. We are all about helping Australians get ahead - to put people’s dreams within reach and to let them live the lives they really want.

In the same vein we want our people to be free to be the best they can be: working in a style and environment that enables them to provide exceptional output while continuing to grow and develop with ME in the long term.

A little bit about the ROLE
This exciting opportunity is nestled within our super-awesome and highly supportive Contact Centre and support teams, working closely with our wider Leadership team in this space to ensure service levels across all teams are appropriately managed. As our Real-Time Analyst, a week in the life involves an in-depth handover from our awesome Workforce Schedulers for the upcoming forecast, ensuring all known assumptions are captured and understood.

Working with your colleagues in the Service delivery team, you will provide insights and analysis of planned activities, current rosters and all things service related. You have free reign and support to make tactical decisions during the day to maintain consistent service across all teams.

And then comes the fun part; analysing and understanding what’s going on in each team, how this is has impacted our service levels and what we would do the same in the future or what would we do differently; optimisation of our process.

This role is on a rotational roster with the hours being Monday - Friday 8am-8pm and Saturday 9am-5pm.

Let’s chat about YOU
Numbers, analysing, problem-solving and working closely with stakeholder across varying levels is your thang! You have strong decision-making capabilities, along with a deep understanding of the staff, training and engagement needs (preferably within a contact centre environment) so that you can execute on action plans.

The final piece to the puzzle is comms, comms and more comms - yip, we are seeking someone who is a strong communicator, loves reports - including deciphering them and talking about them, and also has a whole bunch of fun while they are at it!

You love a challenge and take pride in your resilience and incredible work ethic!

Why ME?
Apart from the stuff we’ve already mentioned here’s some of the reasons why people love it here at ME:

• The people -we really mean it, and we’ve got the data to prove it. We actually do care about each other here and our refreshing no BS way of engaging with each other means people are authentic and we don’t have your usual banking political stuff.
• We are going to reward you well, a great salary package is on offer but there are also lots of other perks. Like discounted Myki travel cards, free health support, amazing offices in a ridiculously good location (We could go on but that would be bragging.)
• We embrace action oriented people who aren’t afraid to fail…. That’s right you can make mistakes here and it’s ok -so long as you learn from it.
• What we’re building is really cool and you get to directly influence it.
• Our Executive team are awesome - vibrant and full of passion as well as energy (really - we promise we’re not lying)

Oh, and did we mention you get your very own ME branded Converse Hightop shoes?

I am in, what next?
If this sounds like the perfect opportunity for you (and of course it does) why wait? Apply now by submitting your resume today and start a beautiful friendship with ME!

Please note: this role is on a rotational roster with the hours being Monday - Friday 8am-8pm and Saturday 9am-5pm, therefore availability for these times will be required.

Should an applicant be the preferred candidate, background checks (including police checks, Banking Industry Conduct Background Checks, Conduct Background Checks, reference checks, ASIC banned and disqualified persons and bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however will be assessed against the inherent requirements of the job.