Service Delivery Coordinator
Contribute to well functioning team as we seek a full time rostering coordinator to join our NSW team located in Silverwater.
Summary about this job
Customer Service - Call Centre
Company: MSS Security
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-4333-7604
Fax: +61-2-8521-8359
E-mail: n\a
Site: n\a
Detail information about job Service Delivery Coordinator. Terms and conditions vacancy
- Onsite Parking
- Work for a company that is stable, secure & has career opportunities
- Excellent company benefits
MSS Security is Australia's Leading Security Organisation employing over 5000 employees nationwide. We are a large organisation that cares for our employees offering a range of attractive employee benefits, and exceptional training opportunities.
Bring your superior customer service skills and experience within call centres or rostering/ resources coordination to this fast paced, dynamic and friendly team. You will be responsible for providing ensuring client needs are met and rosters are fully staffed. You will respond to queries from customers, internal stakeholders and security officers.
Hours: Monday to Friday Alternating week
WEEK 1 : 5:30am-1:30pm WEEK 2: 10:30am - 6:30pm
Job Purpose:
To coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, in a manner which results in the highest possible quality of service.
What does the role involve?
- Allocate effective rostering resources
- Assign the most cost-effective rostering in line with Company quote / contract guidelines
- Minimise rostering errors through effective and meticulous attention to detail
- Ensure specified service levels are maintained
- Identify, escalate and resolve customer needs
Employee Relations:
- Address Security Officer queries
- Inform Security Officers of rosters
- Communicate effectively with Security Officers
Do you have what it takes?
- Deliver exceptional customer service
- Work as part of a team
- Proven ability to cope under pressure
- Think on your feet
- Good knowledge and use of Microsoft applications
- Data entry skills
- Desirable – Background in administration/Call Centre/Rostering or similar?
Can you do this too?
- Task driven and self-motivated professional
- Strong attention to detail
- Ability to deliver results under pressure and within time constraints
- Highly developed communication and interpersonal skills
- Professional phone manner
If you said yes to the criteria above and believe you have the skills, experience and qualifications to successfully perform in the role, we would like to hear from you. We will offer the successful applicant a great working environment and a competitive salary.
Please follow the Apply Now link and submit your resume and covering letter.
MASTER LICENCE: 408742075