Customer Service Team Leader
All vacancies of Australia • Call Centre & Customer Service • Customer Service Team Leader
Lead your own team of Customer Service representatives. Specialise in work wear safety products. Retail and Wholesale channels. Competitive salary.
Summary about this job
Supervisors/Team Leaders
Company: Sharp & Carter Sales and Marketing
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-3377-5796
Fax: +61-8-8717-1550
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader. Terms and conditions vacancy
- Work with a global online retailer
- Implement solutions-focused change in the customer service channel
- Competitive salary in a leadership role
About the role
Reporting directly in to the Operations Manager, you will lead the Customer Service team on a day to day basis. You will be a solutions-focused leader who is keen to contribute to a fast-paced working environment. The primary focus of your role will be to assist the Customer Service team with best practice standards, troubleshooting, reporting & providing the best possible customer service to clients at all times.
Duties
A market leader in the safety industry, our client has been established here in Australia for over 80 years. Located in Melbourne’s south, this workwear company prides itself on stocking the retail and wholesale distribution channels.
Culture
People enjoy working with this industry leader because of its innovative scope and desire to be a world leader. There is flexibility with working hours and plenty of scope to implement fantastic work practices and take ownership of work systems.
How to Apply
Click APPLY or contact Stephen Christofakakis on 0431 014 778 for a confidential discussion.
Reporting directly in to the Operations Manager, you will lead the Customer Service team on a day to day basis. You will be a solutions-focused leader who is keen to contribute to a fast-paced working environment. The primary focus of your role will be to assist the Customer Service team with best practice standards, troubleshooting, reporting & providing the best possible customer service to clients at all times.
Duties
- Lead & drive the Customer Service team on a day to day basis
- Develop and share best practice in relation to customer service experience & service
- Manage support tasks associated with daily operations
- Ensure customer interaction is properly maintained to a service level standard
- Make recommendations on CRM upgrades & best practice reporting
- Experience leading a Customer Service team
- Very strong communication skills, both verbal and written
- Well versed with technology & reporting
- Willing to work flexible hours
- Passionate about customer service
- Dynamic, fast paced working & growing business environment
- Work with a national business with plenty of opportunity
- Lead a high performing and vibrant team
- Be part of an innovative business that’s making significant inroads across the FMCG space
A market leader in the safety industry, our client has been established here in Australia for over 80 years. Located in Melbourne’s south, this workwear company prides itself on stocking the retail and wholesale distribution channels.
Culture
People enjoy working with this industry leader because of its innovative scope and desire to be a world leader. There is flexibility with working hours and plenty of scope to implement fantastic work practices and take ownership of work systems.
How to Apply
Click APPLY or contact Stephen Christofakakis on 0431 014 778 for a confidential discussion.
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