Member Services Consultant
An exciting opportunity for a values aligned Member Service Consultant to support our members in our in-house Member Contact Centre
Summary about this job
Customer Service - Call Centre
Company: Christian Super
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-3-8234-3874
Fax: +61-3-9089-6929
E-mail: n\a
Site: n\a
Detail information about job Member Services Consultant. Terms and conditions vacancy
About Us
Christian Super is an ethically responsible, profit for members, industry superannuation fund. The Christian Super team strives to create change in world through ethical investment and deliver excellent investment outcomes for members, while remaining faithful to Biblical principles. If you are supportive of the ethics and values of Christian Super, and want to find out more about our impact and culture, go to our website.
About the Team
Our Member Care Team is responsible for providing excellent care to the range of members and employers who contact us with enquiries about superannuation. The team strives to provide professional, caring service that reflects the Fund's values.
Status: Possibility for Full Time or Part Time
Location: Rhodes Corporate Park
Your role will include:
- Work closely with Members and Employers to ensure that their enquiries are resolved in an efficient, professional and empathetic manner
- Accountable for quality of advice and providing compliant documentation
- Providing support to the Member Care Team assisting with administration, claims, building relationships with Members, Employers and Financial Planners
- Liaising with the Administrator to ensure timely resolution of queries
Skills and Experience:
- Ability to identify and understand Member needs and respond in a timely, professional manner
- Demonstrated sound judgement
- High level of communication skills both verbally and written
- Strong focus on Member empathy
- Self-motivated and excellent time manager
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An understanding of a Christian world view and how biblical principles impact our member experience
To be considered for the role, please submit your CV and a cover letter addressing the requirements of the role to Elise Hill, People & Culture Manager: [email protected]
Applications close Monday 9th July 2018