Call / Contact Centre Operator - Sydney CBD

Summary about this job

Detail information about job Call / Contact Centre Operator - Sydney CBD. Terms and conditions vacancy

We are looking to appoint a Call Centre Operator to our growing and dynamic mortgage lending lead generation business located in the heart of Sydney CBD.

This is a rare opportunity to join one of the fastest growing financial organisations in Australia – Finsure Group. Established in 2011, our exponential growth has been achieved by offering the strongest value proposition in the market to our mortgage brokers. We are widely known as a market leader, placing a high value on innovation and excellence in all areas. 

This will be achieved by completing duties including but not limited to the following:

The successful applicant will be responsible for the highest level of customer experience at the time of initial enquiry from our lead generation campaigns and partners, prequalifying a client for a home loan, before distributing to our team of mortgage professionals. This involves handling large amounts of outbound and inbound calls and no direct selling. Will also include being able to facilitate special projects and custom campaigns that occur from time-to-time. This is fast paced environment requiring a dynamic, energetic individual whom is outcome focused. Must have flexibility to work within staffing requirements and hours of Contact Centre – currently 830am to 700pm Monday to Friday.

Our ideal candidate has the following:

• Motivated team player who is absolutely customer focused and enjoy helping people
• Excellent communication skills
• A clear and professional telephone manner
• Desirable previous work history in mortgage lending industry in either customer facing and/or a call/contact centre environment
• Strong analytical attributes and competencies
• Meticulous about your duties and details
• Able to meet or exceed set volume targets
• Proficiency in CRM (Salesforce preferred) and online systems
• Strong time management skills
• Skills to negotiate, problem solve customer comments and enquiries

What we offer in return?

• A company where your opinion matters with a trusted brand
• Friendly working environment
• Great career prospects
• Continuous development and training
• A desire to help you grow and evolve with us
• Attractive remuneration and incentive program
• Great Sydney CBD work location and access to easy public transport
• Monday to Friday only

If you are looking to join a company that offers a fun, fast-paced and ‎innovative ‎work environment with a rewarding career and an attractive staff benefits package, send us a mandatory cover letter and CV today!

In your cover letter please demonstrate how you have the competencies and experience to fulfill the role as above.