Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

• Central Melbourne CBD location – 5 minutes’ walk from Flinders St Station
• Join a fast growing digital marketing global company
• Great working environment – young, fun loving team

About the business

Spotzer is a fast paced, rapidly growing, global digital marketing business. Headquartered out of Amsterdam, we serve thousands of small businesses across the world by building their websites, launching their paid search campaigns and creating power content. Our model is unique: we partner with the biggest brands to service their customer's digital marketing needs through a fully white labelled solution.

About the role

We are looking for several talented Client Managers to join our fun and energetic team in Melbourne on a full time basis.

As a direct point of contact, you will call and speak with our clients to understand their business and assist in the briefing, design and production of their new website; it's exciting!!!

Some of the responsibilities will be to:

• Call and speak with clients to understand their business and take a website brief
• Manage customer contact pro-actively, handle questions and requests from inbound and outbound calls/ emails whilst giving the best customer service
• Successfully obtain customer requirements and prepare these for internal production of digital projects
• Create written briefs for copywriters and designers to go in to production
• Develop relationships with our portfolio of clients
• Collaborate with a great team sharing ideas and best practices
• Ensure the timely and successful delivery of our digital products to meet customer needs and objectives

There is NO Cold Calling. You will be delivering a service that has already been sold by our partners. 

Benefits and perks

• Work with a a growing team for a global business
• Fantastic central CBD office location
• 4 weeks of Annual leave 
• Weekly drinks
• Joining our mission to make a positive impact in small business customers lives through our beautiful websites and marketing solutions.
• A chance to develop yourself and skills within a growing global business

Skills and experience

• Proven work experience over the phone, in account management, customer service or relevant role (desired but not mandatory)
• The ability to communicate effectively and build relationships with clients   
• Experience working in a contact centre environment (desired but not mandatory)
• Keen interest in digital marketing with willingness to learn
• Demonstrate ability to work well with others and take on responsibility in an open team environment
• Strong work ethic and team spirit!
• You must have full working rights to work in Australia. No working holiday VISAs or sponsorship.

We have a great culture and truly value working together with open communication. We have just moved into an amazing new office space close to Flinders Street station, surrounded by cafes and amazing lunch spots!

Spotzer is an Equal opportunity employer. Do you meet these requirements and are inspired to join this rapidly growing, dynamic and international company? We look forward to receiving your application letter and resume.