CLIENT SERVICES SPECIALIST

Summary about this job

Detail information about job CLIENT SERVICES SPECIALIST. Terms and conditions vacancy

Chanel is synonymous with luxury defining style, quality and excellence worldwide.

With incomparable growth in recent years, continued success of the Chanel Australia business relies on our inspired, motivated and innovative employees to take ownership of not only the success of the business, but to take pride in their own personal success story.

Chanel Australia is now looking to recruit a Client Services Specialist to join the expanding Client Service Centre based at our Eastern Creek Distribution Centre.

In this role you will act as the first point of contact for all clients phone, email enquiries and after sales enquiries. You will provide an exceptional level of service, assisting clients to understand our products and identify solutions to fit their needs whilst maintaining the highest level of customer satisfaction. You will have previous experience in a customer service/sales role, preferably in a luxury retail organisation.

Your main areas of responsibility will include:

• To answer daily incoming phone calls and emails received from CHANEL Clients regarding product requests, after-sales service, complaints, store hours, brand information and repairs follow ups.
• Provide an After Sales Outbound call service when required.
• Provide attention and care to ensure we meet our client expectations and satisfaction with every interaction responding to customers' needs and concerns with in a timely manner.
• Record details of customer contacts/cases, documenting the interaction and actions taken.
• Following up all assigned Client Service & After Sales Cases until closed.
• Assist manager with reporting of quality cases and general administration tasks.
• Work alongside the Fashion After Sales Team coordinating client and stock repairs for Australia wide. Including to and from the external vendors and returning pieces back to the boutique.
• Conducting a repair follow up process for outstanding repairs and maintain regular contact with Boutique staff and clients.
• Miscellaneous tasks as determined by the needs of the business.

This role is best suited to a self-motivated, analytical and organised candidate who has superior verbal and written communication skills.

You will need to have dynamic interpersonal and communication skills and experience managing difficult conversations with a high level of empathy and integrity.

Ideally you will possess the following attributes;

• Preferred experience in a contact service centre or retail environment, customer / concierge service for luxury brand.
• Excellent verbal and written communication skills.
• Managing relationships and expectations at various levels.
• Resolving high level cases.
• Intermediate proficiency in Microsoft Office products.

Chanel believe in fostering the career growth of their employees by rewarding them with the opportunity to develop their own careers within the organisation. Excellent training and development will be provided to you as you join Chanel Australia, allowing you to develop your skills and become the very best in the industry.

If you believe that you have what it takes to join the Chanel team and add value to our unparalleled heritage and unique position in the luxury market place, the please "APPLY NOW"