Customer Service Representative
This position will be responsible for answering inbound calls and responding to inbound emails along with learning and understanding our product range
Summary about this job
Sales - Inbound
Company: Private Advertiser
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-2909-3378
Fax: +61-2-1509-5955
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
Your new Company –
With over 10 years in the industry, we pride ourselves on our exceptional level of customer service beginning with a customer purchasing our products, to installing and enjoying our products for years to come. We are seeking a motivated individual for our Customer Service Team to continue our high-level customer satisfaction.
Your new role –
This position will be responsible for answering inbound calls and responding to inbound emails along with learning and understanding our product range. Many of our end user customers will contact our Customer Service Representatives for product information, technical advice, troubleshooting, lodging warranty claims. We wish to find an individual that is willing to help end users, customers, contractors with any questions or queries regarding our products.
Application requirements –
The individual will be able to demonstrate excellent written and verbal communications skills with a high level of attention to detail with customer calls/emails/documents. Be able to work in a busy Team Environment with high volume workload during seasonal periods as well as receive customer complaints and resolve complaints including maintaining a CRM System/MYOB EXO System.
Essential Requirements –
- Minimum of 2 years’ experience in a customer focused role.
- Clear communication skills, both written and verbal.
- Must be able to multitask while taking phone calls and entering in customer based information.
- The individual must have the ability to be educated in technical products via on the job training.