Campaign Support Staff

Summary about this job

Detail information about job Campaign Support Staff. Terms and conditions vacancy

• Help support the Movember 2018 campaign
• Moustaches are great but not essential!
• 4 month casual role commencing in September

The Movember Foundation is a global men’s health charity raising funds to deliver innovative, breakthrough research and support programs that enable men to live happier, healthier and longer lives. The foundation has funded over 1,200 innovative men’s health projects in over 20 countries.

We are currently looking to recruit a great Campaign Support team to join our highly successful annual charity campaign. You will be a part of our vibrant and energetic team to support the campaign across Australia, New Zealand, Hong Kong, and Singapore for 4 months commencing in early September 2018.

To succeed in this role you will be reliable, hard-working, friendly and confident. You will need to have an outgoing personality, the willingness to work hard, with fantastic customer service skills. You will have proven experience in a similar customer service environment, excellent communication skills, experience in operational support, have a confident, professional manner, be proficient in MS Office, have a ‘can do’ attitude, and of course – love moustaches!

In this role you will be responsible for :

• Responding to all telephone, live chat, and email enquiries in a fast and effective manner
• Collecting, delivering and packaging mail for the Fundraising team
• Supporting the Fundraising team on key accounts
• Identifying any patterns or issues with the website, and reporting these to the Community Engagement Manager
• Processing offline donations and dollar matching
• Attending events, where necessary, to give our fundraisers a remarkable experience.
• Supporting the Marketing and Communications team in identifying community fundraisers for potential media opportunities
• Supporting the Marketing and Communications team in distributing ambassador and media merchandise
• Research on potential partnership opportunities
• Supporting the ‘thank you’ plan post campaign
• Handling ad hoc requests such as filing, mailing and database management
• Ability to effectively communicate with all levels of the organisation

To be successful in this role you need:

• Experience working in a customer service environment
• Highly-developed organisation skills and ability to prioritise
• The ability to work in a fast paced environment
• To be happy to work occasional evenings and weekends
• The ability to work well under pressure and to deadlines, with the flexibility to handle last- minute issues and projects
• A High degree of self-motivation and initiative

How to apply:

Please submit your CV and application answering the question below to [email protected] by July 20,2018

• What celebrity would you bring to a Movember BBQ and why?
• What creates a great customer service experience?