CUSTOMER SERVICE IN BIG 4 BANK

Summary about this job

Detail information about job CUSTOMER SERVICE IN BIG 4 BANK. Terms and conditions vacancy

• Normal business hours, $55k + super.
• Central Parramatta location.
• Full training provided!

Customer service role in a big 4 bank, handling complaints. $55k + super, Parramatta.

Your new company
This big4 bank are known for innovation and for a highly customer focussed approach in everything they do. They are looking for a Customer Service Representative, who is comfortable handling complaints, to join their team based in Parramatta. to provide support to a range of banking customers and also provide some case management relating to Credit/Debit card and ATM transactions domestically and also internationally.

Your new role

• To provide support to a range of banking customers who have queries around maladministration, credit cards, home and loans and more!
• Taking on escalations from the team, and trying to resolve issues at a stage 1 level.
• You will be liaising with clients, advisors and stakeholders, whilst adhering to compliance regulations and providing high quality service.
• Most importantly, you will be putting the customer at the forefront of everything you do.

What you'll need to succeed

• Must have prior banking or finance experience.
• Customer service experience, from a call centre ideally.
• If you already have complaints experience, please apply!
• Excellent verbal and written communication skills with the ability to articulate oneself.
• You must be an Aus or NZ citizen or permanent resident.

What you'll get in return

• Normal business working hours, Mon - Fri
• $55000 + super
• Fantastic, in-depth training
• The opportunity to progress and develop in a big 4 bank!
• A lively atmosphere and friendly culture.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emily Jones now on 02 8062 6150.