Customer Service Specialist/Warehouse Assistant

Summary about this job

Detail information about job Customer Service Specialist/Warehouse Assistant. Terms and conditions vacancy

About the business

We are an innovative medical device company that manufactures, distributes and markets high quality, innovative surgical devices – from niche to proprietary to fast moving consumables surgical device instruments – for minimally invasive and open surgery.

About the role

Customer Service

• Ensure customer orders can be taken immediately via phone, fax and email.
• Ensure product knowledge is up to date and can be communicated to the customer. (Product training to be provided by The OR Company)
• Ensure each customer's point of first contact is a positive experience.
• Maintain relevant customer records

Customer Relationship Management

• Ensure orders are received, processed and dispatched as per The OR Company minimum performance standards.
• Ensure minimum delivery standards are being met or exceeded (Overnight)
• Conduct internal/external stock-takes as/if required

Office Administration

• Create invoices and purchase orders in unleashed on a daily basis
• Create accounts in unleashed/Zoho for new clients within Australia & New Zealand
• Maintain existing accounts 
• Co-ordinate all check points relating to new products and launches
• Data entry of leads and new contacts
• Streamline processes

System, Policy and Process Management

• Assist in coordination of The OR Company attendance at conferences and meetings.

Other Functions and Duties

• Daily maintenance of office space (as per daily operating procedures)
• Co-ordination and management office resources
• General office support duties

• Co-ordination of electronic and paper based document management systems
• Maintaining the revision and approval of all documents
• Maintaining hard copies of all approved documents
• Pick & Pack orders when it is necessary

Skills and experience

• Proficiency in a similar customer service role with excellent communication skills both verbally and written
• Ability to work well under minimal supervision with experience in a manufacturing and/or distribution environment being an advantage
• Excellent Microsoft Office skills and highly developed time management ability
• Experience with CRM systems
• Ability to work autonomously and team work focused
• Willing to assist warehouse assistant when it is required