Customer Service | Customer Care - Macquarie Park

Summary about this job

Detail information about job Customer Service | Customer Care - Macquarie Park. Terms and conditions vacancy

ABOUT THE COMPANY

Danone is a company which is passionate about people, our employees, our customers and those who live in our community. Our mission is to 'Bring Health through Nutrition to as Many People as Possible' and this is a mission our Danoner’s live every day. Experience a culture that empowers you to express your ideas and share what you are passionate about.

ABOUT THE ROLE

Joining the passionate Customer Service Team in the Early Life Nutrition division managing orders for the key brands of Aptamil and Karicare.  As a Customer Service Associate, you will join a close-knit team of 6 where you will be responsible for manage order processing in the SAP system.  You will be required to work collaboratively with internal and external customers to provide an excellent customer experience.  Your main responsibilities will include:

• Follow up on all customer queries & process orders, received via EDI or email
• Work in collaboration with the sales team to align on customer order expectations, new lines and promotional activities
• Work closely with accounts to ensure customer claims are processed in a timely manner
• Liaise with internal and external stakeholders such as Planning, Logistics, Digital Marketing
• Liaise with the 3rd party warehouse and transport team

SKILLS & EXPERIENCE

• Previous customer service/care experience
• Experience with SAP (highly beneficial)
• Experience in the Pharmacy / Retail / FMCG industry would be preferred
• Great interpersonal and communication skills
• High attention to detail

BENEFITS

• A friendly and supportive team environment
• Free fruit, Danone yogurt and Evian water
• Work with a fun and motivated team who strives for customer service excellence

HOW TO APPLY

If this sounds like the perfect opportunity for you to shine in a Customer Service environment, please APPLY NOW!