Service Advisor

Summary about this job

Detail information about job Service Advisor. Terms and conditions vacancy

For 50 years now, Croydon Toyota has remained a family owned and operated business. We're proud to be Melbourne’s longest serving Toyota dealer and even prouder to be recognised as one of Australia’s most trusted.

With our brand new facility almost complete we are looking for a full-time Service Advisor to join our front line team. We are 100% committed to providing the ultimate purchasing and ownership experience to each and every one of our guests which means you will have plenty of support in your role as a service advisor.

Working with the world’s most respected company you will also be provided with world class professional training and development.

If you like a fast-paced and dynamic work environment, are passionate about helping people, love going above and beyond to deliver exceptional guest experiences, we have the perfect job opportunity for you!

Croydon Toyota is an equal opportunity employer and encourage both males and females to apply.

Applicants with experience in retail, hospitality, telemarketing or similar industries are encouraged to apply.

Daily duties include:

• Meeting and greeting our valued Guests
• Scheduling bookings
• Educating guests on service requirements and other Toyota processes
• Coordinating jobs and completing Repair Orders
• Calling guests to discuss service and vehicle requirements
• Invoicing and cash handling
• Daily achievement of KPI's and sales targets
• Data entry
• Quoting
• Guest complaint handling and resolution
• Keeping guests informed of the status of their vehicle

The successful applicant will have:

• A solid mechanical aptitude
• Outstanding customer service skills and phone etiquette
• Proven administration skills and computer literacy
• Great time management and a high attention to detail
• Initiative and self-motivation
• Professional presentation
• A can-do attitude
• Strong sense of teamwork and great work ethic
• Great communication skills
• The ability to work efficiently and effectively both autonomously and in a team environment
• A clean driving record and open Australian Manual Driver's License

Highly desirable but not essential skills include:

• Previous experience in a Service Advisor role within a dealership
• A good knowledge of vehicle service and repair
• Experience in Toyota preferred but not essential

If you believe that you have the drive and desire to succeed in this role and want a new challenge to tackle, we look forward to hearing from you today!

An attractive salary package will be on offer to the successful candidate.