Customer Service: Technical

Summary about this job

Detail information about job Customer Service: Technical. Terms and conditions vacancy

• Excellent Opportunity to join a successful organisation
• Hills District Location
• Great Team Environment

This is an excellent opportunity for a technically minded Customer Service professional to join a stable and professional team.

This role is a combination of Customer Service and Sales Support combined with Order Management and your duties and responsibilities will include however not be limited to:

• First point of contact for all inbound calls
• Work with the Sales Team in qualifying and following up sales leads via emails and outbound calls
• Sales Order Data Entry into CRM system
• Handle product, pricing and availability queries from customers
• Back office Sales & Customer service support functions
• Entering purchase orders and warranty and rebate related orders
• Manage and maintain the pricing matrix
• Prepare and distribute customer backorder reports including returns/replacements
• Transferring technically specific enquiries via phone/email to appropriate department

To be successful, candidate needs to have the following skills:

• This person must have worked within a technical product environment previously
• 3-5 years’ experience in a Customer Service, Sales Support or Operations/Order Entry based position
• Exposure to large ERP systems highly desirable
• High level of Customer Service skills
• Strong and accurate data entry skills, excellent attention to detail
• Proactive and organised, ability to confidently manage competing priorities
• Strong computer literacy
• Strong relationship building skills

To express interest in this opportunity, click APPLY and follow the links.