APS4 Helpdesk

Summary about this job

Detail information about job APS4 Helpdesk. Terms and conditions vacancy

• Central location
• 3 months contract + view to extend
• Contact Stephanie Kennedy on 6257 3331

An exciting opportunity to become a part of a busy contact centre team within APS

Your new company
This centrally located government department is responsible for providing services to the Australian Public. This particular section is client focussed and have regular contact with the general public.

Your new role
This role will see you working in a client services space and dealing with external stakeholders.
Specific duties will include:

• Responding to inbound inquiries
• Responding to emails and inbox management
• Researching and applying relevant legislation
• Relaying information in a clear and concise manner
• Adhering to KPIs

What you'll need to succeed
To be successful in this role, you will have recent experience in a contact centre position.
You are a customer service professional and don't shy away from a challenge.
Please note, this is a very busy role and you will need to demonstrate resilience and ability to work efficiently.

Your specific experience will include:

• Experience in a high volume call centre role
• Excellent verbal and written communication skills
• Demonstrated ability to interpret and relay government legislation

What you'll get in return
This is a busy role that will ensure you will never be bored at work. You will be offered training and support, attractive hourly rate and an opportunity to progress and extend your contract.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.