Customer Service Representative
*Parramatta Location *Close to Public Transport *Training and career development
Summary about this job
Customer Service - Call Centre
Company: Astrum
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-2604-2491
Fax: +61-2-6537-6964
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
ABOUT THE COMPANY
This multinational business provides fast and secure parking solutions to major cities across the Asia- Pacific region. They pride themselves on providing professional and results-oriented customer service at the press of a button, and the ability to offer proactive parking solutions in large metro areas.
THE ROLE
Working as a part of a small but experienced team, you will be required to act as the primary point of contact for all customers across Australia, handling service issues to ensure that all are resolved in a timely manner. This is a full time permanent role and you will work across a 5 week rotating roster. A mix of evening and night shifts will be offerred.
JOB RESPONSIBILITIES
- Answer a high volume of calls from customers across Australia
- Resolve customers' technical issues relating to parking equipment (boom gates, ticket dispensers, payment options)
- Provide a high level of customer service
- Be solution focussed for every customer
- Actively participate in a team based environment
- Accurately record information into the database
- Proactively look for continuous improvement within yourself and company policies.
- Be open to new technology and policies to improve the customer experience
EXPERIENCE REQUIRED
- 12 months + experience in a customer service based role
- Well developed verbal and written communication skills
- Strong active listening skills
- Demonstrated empathy for customers in stressful situations
The Customer Service Centre is a 10 minute walk from Parramatta train station. This company offers ongoing training and development as well as career opportunities in a brand new centre.
For further information please contact Rachael Pullan on 02 9900 5811.