Knowledge Management Specialist
We are seeking an experienced permanent full time Knowledge Management Specialist.
Summary about this job
Supervisors/Team Leaders
Company: Gladstone Regional Council
Location: Gladstone & Central QLD
Work type: Full Time
Salary: n\a
Phone: +61-7-7497-1487
Fax: +61-7-3529-4211
E-mail: n\a
Site: n\a
Detail information about job Knowledge Management Specialist. Terms and conditions vacancy
Knowledge Management Specialist – 11193
The Gladstone Region is a dynamic Central Queensland coastal region that provides an enviable lifestyle and economic stability for more than 63,000 residents. Gladstone Regional Council delivers essential services to the community and promotes sustainable growth of the region, with a strong focus on creating a safe, inclusive and efficient workforce and providing opportunity for personal growth and career development for its 650-plus employees.
Position Summary
We are seeking an experienced permanent full time Knowledge Management Specialist to join the Customer Experience Group, based in Gladstone.
The purpose of this position is to operate as a change driver with a focus on capturing, consolidating and presenting knowledge of Council’s processes and procedures to allow customer service representatives to effectively and efficiently resolve customer enquiries and requests within the customer solutions team in a responsive, high quality and cost-effective manner.
About you
- Relevant tertiary qualification and/or extensive practical experience in a relevant field.
- Demonstrated experience in facilitating transformation, change, and/or improvements to deliver successful and significant business outcomes along with a demonstrated ability to identify, implement and review the process to affect positive change/s in service delivery.
- Demonstrated analytical, conceptual and problem-solving skills with a high degree of initiative and flexibility.
- Demonstrated initiative, including the ability to initiate, implement and respond effectively to change.
- Demonstrated commitment to transformation and change which results in positive change/s in the workplace and service delivery.
- Excellent written and oral communications skills, including the ability to communicate with a range of stakeholders.
- Experience using Microsoft Office Suite and operating corporate business systems.
- Legally able to drive a motor vehicle in Queensland.
Applicants are required to answer the job specific screening questions and provide a resume, as this forms part of the application process. For further information about the role, please refer to the position description.
In reward for your hard work
You will have the opportunity to grow your career within a progressive local government organisation, working within a high performing team that values your contribution. You will be rewarded with a competitive salary including generous superannuation and a flexible roster that supports a generous work-life balance. We also offer free physiotherapy and discounted health cover and fitness memberships.
Please be advised that the preferred candidate for this position, as a condition of employment, will be required to;
- Complete a criminal history check.
- Attend and participate in a skills assessment to further evaluate suitability for the position.
Applications Close: 8am Wednesday 25 July 2018