Customer Support
We are looking for an addition to our Amazing Client Support Team, working with technically sophisticated products into a vast and varied client base.
Summary about this job
Customer Service - Call Centre
Company: AVANSER Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-1932-5482
Fax: +61-8-2682-6041
E-mail: n\a
Site: n\a
Detail information about job Customer Support. Terms and conditions vacancy
About the business
Established in 2003, AVANSER (Head office located in Sydney's CBD) are the leading call tracking technology company across the Asia Pacific Region.
With a growing client base covering Australia, New Zealand, Malaysia, Singapore and beyond, we use cutting edge technology to ensure our business partners (and their customers) have an awesome experience with us.
About the role
As a client support team member you will be responsible for working with both internal and external clients, ensuring client satisfaction through achievement of SLA's, and participating in an open and collaborative team environment and culture.
Duties Include;
- New client setup, changes to accounts and helping client via phone and e-mail.
- Provide a positive approach to client support, always looking for ways to make our clients' experience better.
- Learn new products and technology within AVANSER - don't worry - we'll teach you the tech stuff!
- Help out with the implementation of new products and features.
- Tell us where we need to improve. We want to hear your about your experiences and opinions.
Our products are technical in nature, but you don't need a technical background.
People who are technically savvy with all things online and want to learn more to help our non tech clients will do well in this role.
Benefits and perks
- CBD Location, close to transport
- Dynamic and innovative company, always new tech to work with
- Inclusive, Passionate & Dedicated Team Culture
- Supportive Work/Life Balance
- AVANSER values the social side of our company. We work hard together, but allow the time and space to unwind together!
Skills and experience
- 2-5 years' experience within a client support team environment.
- Strong communication skills, verbal and written.
- A self-motivated and client focused approach.
- An aptitude towards supporting technical products to a non-technical audience.
- Not Essential - Experience with supporting websites an advantage but not essential.
- Not Essential - Experience within Call Tracking and/or Telco an advantage but not essential.