Customer Relationship Manager

Summary about this job

Detail information about job Customer Relationship Manager. Terms and conditions vacancy

• Opportunity to gain experience within an emerging financial services power house
• An environment where success is achievable and rewarded generously
• An experienced, driven and accessible management team at your finger tips

Join Australia’s largest privately-owned receivables management company during an exciting growth period. With offices across Sydney, Melbourne, Gold Coast and Brisbane you will work alongside a diverse and energetic team to deliver a best-in-class approach to customer care.

Our business is growing and we need passionate, talented and driven leaders to join us. The success of our business relies upon the conversations between our people and our customers each day. In this key role you are responsible for leading and developing one of our highest performing teams at our Toowong based Head Office.

This is a highly visible team leader role and integral to the success of our business. On a daily basis, you will be responding to general and escalated queries from customers, clients and team members. You will be required to provide analytical reports daily, weekly and monthly, whilst identifying areas of potential efficiency improvements. You will be a key player in driving staff engagement and creating a positive, driven and fun working environment through developing action plans that optimise performance and drive continuous improvement.

To be successful in this role you will need:

• Demonstrated leadership experience within Collections (debt purchasing would be advantageous)

• An understanding of legislation relating to debt recovery

• Comprehensive knowledge of compounding interest on credit cards and personal loans

• To know how to deliver amazing service and build strong relationships, keeping the customer at the forefront

• A passion for leadership, coaching & development

• Proven ability in driving team engagement

• The ability to build and develop your team's skills and competencies

   

What you can expect in return:

• Opportunity to gain experience within an emerging financial services power house

• The chance to work with clients such as Australia's Big 4 banks and other major Australian institutions

• A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed

• Opportunity to manage a team portfolio worth over $10m

• An experienced, driven and accessible management team at your finger tips

• An environment where success is achievable and rewarded generously

• Base salary and an uncapped tiered bonus structure

• Casual Fridays and regular celebration events

• Free coffee every day from our onsite Barista

• Discounted gym memberships and free personal training at our very own gym