Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

• $30 per hour + super
• Rotating hours between 7am - 7pm Monday to Friday
• Based next door to Parramatta Station

A NSW Government department wishes to engage ongoing Full Time Customer Service Representatives to work in their modern call centre based in Parramatta.

• $30.00 hr + S /35hrs a week/
• Based next door to Parramatta Station
• Rotating hours between 7am - 7pm Monday to Friday

The Role

This NSW Govt Department provides outstanding customer service to a range of business and residential clients. Demonstrating empathy at all times you will be able to action all queries in a timely and effective manner. Keeping true to their mission and values you will be an active team player by your high work ethic and positive attitude.

The Candidate

• Customer service experience
• High work ethic
• Excellent verbal and written communication skills
• Impressive listening skills that identify clients needs and provide appropriate solutions to customer enquiries
• Intermediate computer skills - to be able to navigate though internal systems
• Enthusiasm and self motivated
• Ability to work as part of a positive team

Skills Required:

• You must be able to identify client needs and provide timely, accurate and effective service for clients.
• Be able to build positive relationships in all interactions to ensure a high level of client satisfaction.
• Develop and maintain a good knowledge of policies and procedures.
• Manage time and adhere to roster schedule.
• Escalate complex enquiries or issues to a senior client service officer. Contribute to the centres excellent performance
• General administration skills

If you would like to be considered for this position please click apply or contact Evelin on 02 9900 5817 to discuss these opportunities further.