Customer Service Assistant - International Health

Summary about this job

Detail information about job Customer Service Assistant - International Health. Terms and conditions vacancy

• Full Time Permanent Opportunity
• Organisation that values it employees through development and recognition
• Busy role offering diversity and challenges - no day is the same

About Us

We are the world's leading specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. We specialise in assistance, international health & life, automotive and travel insurance direct to the customer or through business partners – in some case integrated into their customer offering.

With over 16,000 talented and dedicated employees across 76 countries speaking over 70 different languages we are here for our customers in time of need. 250 million people, or 4% of the world's total population, benefit from our assistance, travel insurance and personal services, with an intervention every 2 seconds around the world. We are proud to be part of the Allianz Group and we love, as a company, to help people.

Working at Allianz Worldwide Partners, you'll find the rewards are more than just financial.  Without your contribution, we wouldn't be the same. So it's important for you to enjoy what you do.

What will you be doing?

We support International Students and Visitors with Overseas Health Cover during their entire stay in Australia which is a requirement of their Visa entering Australia. Our role is to provide exceptional customer, support and assistance in their times need.

You will provide first call resolution of inbound telephone calls and complete administration and customer service tasks such as:  processing bulk claim payments, refunds, responding to email queries from providers and field staff and processing policy maintenance adjustments to OSHC policies by phone or email.

We require candidates who demonstrate an understanding of the personal impact of themselves and their role on customers, clients, colleagues and stakeholders in contributing to business success.

For us, an engaging, enjoyable workplace is the foundation for great work which is why your attitude and your passion is just as important to us as your experience.

You'll be responsible for

• Delivery of exceptional phone-based and administrative customer service to our customers and clients
• Understanding the company's OSHC insurance policies and products to then be able to provide accurate information to our customers
• Meeting daily, weekly and monthly KPI's

What makes a successful OSHC Customer Service Assistant?

The successful candidate will possess the following skills as a minimum:

• Previous experience managing customer enquiries in a busy contact centre environment.
• Demonstrated strong interpersonal communication and problem solving skills
• Display an awareness and understanding of cross cultural differences.
• Be able to multi-task and have strong attention to detail.
• Passionate about helping people and producing the best outcome
• Fit well in a team environment focused on our company's values of Caring, Connected, Proactive and Professional.

If successful, candidates must be available Monday to Friday between 8.30- 6pm.

Benefits and culture

Working at Allianz Worldwide Partners we value and develop our employees.

All employees are offered access to a few free insurance covers; such as roadside assistance, life and salary continuance. Being a part of the wider Allianz family we also gain access to discount home, motor vehicle, boat, travel and medical insurance.

Work is where we spend most of our time and you'll be ready to refer friends and family too – this is where we offer "refer a friend/ family" incentives. At Allianz Worldwide Partners we care and want to help you grow, we want you to stay with us for the long term. That's why our Leaders and Learning & Development team are committed to helping you advance your skills, knowledge and qualifications to ensure your career continues to flourish. We can never stop learning.

Interested in a career with us?

Simply click on 'APPLY' and we'll be in contact shortly.

 Please Note: As part of our recruitment process, we will be conducting criminal history background checks prior to offer of employment if successful.

*Your privacy is important to us. Our Privacy Policy sets out how Allianz Worldwide Partners collects, stores, uses and discloses personal information. This can be viewed below:

https://www.allianzworldwidepartners.com.au/privacy-and-security/