Account Representative - Newstead Brisbane
We are seeking candidates with customer service experience who possess assertiveness, are solutions focused, driven, motivated and team oriented!
Summary about this job
Collections
Company: Collection House Ltd
Location: Brisbane
Work type: Full Time
Salary: $45,000+Potential to earn $400-$600 p/m bonuses
Phone: +61-3-6251-8564
Fax: +61-2-4032-8431
E-mail: n\a
Site: n\a
Detail information about job Account Representative - Newstead Brisbane. Terms and conditions vacancy
- Kick-start your corporate career with a Global company
- No call centre experience required
- Global career opportunities
About us
Collection House Limited specialises in offering comprehensive receivables management solutions to corporate and government clients throughout Australasia. We are an industry leader and employ over 700 staff Australasia wide.
We are currently recruiting for a number of permanent full-time Account Representatives for a 6th of August start. While call centre experience is desirable - we are also interested in candidates who have customer service experience in hospitality, retail and administration.
About the role
Collecting on behalf of our clients, you will make and receive a high volume of calls, providing solutions to customers on a day to day basis. Ensuring compliance and the highest standards of customer service on each call, you will work to achieve individual and team revenue targets and KPI's and receive ongoing feedback regarding your call quality.
Duties and responsibilities
- Handling high volume outbound and inbound phone calls to customers and various companies
- Perform administrative tasks such as handling inbound/outbound emails combined with compiling and reviewing documentation.
- Manage and maintain an individual portfolio within a team environment.
- Examine accounts and determine the best course of action for the Client and the Company.
- Negotiate the collection of outstanding accounts
- Perform customer location functions
- Follow the required legal and client workflows on all accounts
- Achieve individual and team revenue targets
- Adherence to all legislative guidelines which govern the industry including ACCC and the Privacy Act.
- Maintain accurate account records, ensuring all relevant customer information is obtained and updated.
- Professional call conduct with customers and third parties
Hours of work
Monday to Thursday 10:30am - 7pm & Friday 9am - 5pm
Hours for training may differ slightly.
Opportunities to pick up over time with weekend work is also available!
About you
The key to success in this role is your ability to utilise your outstanding negotiation techniques to get accounts paid whilst adhering to all regulatory guidelines.
You will have an ability to maintain and build quality relationships that allow you to achieve the best possible results for the company and our clients. The successful applicant will have intermediate MS Office skills, ability to learn and navigate new systems with ease and a motivation to consistently achieve individual and team revenue targets.
Why work for Collection House?
The successful candidate will be rewarded with a challenging, diverse and fulfilling role, development opportunities as well as monthly performance incentives and the opportunity to gain a Cert 3 in Financial Services. Some of our corporate benefits include corporate health care benefits, discounted gym memberships, quarterly reward & recognition events and participation in an employee share scheme.
Please note only short listed candidates will be contacted.
You must be a Permanent Resident or Citizen of Australia to be considered for this role.
We are an equal opportunity employer with a commitment to diversity