Customer Service Representative
Manpower is currently seeking an experienced Customer Service Representative to join our leading global client.
Summary about this job
Sales - Inbound
Company: Manpower
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-5891-2814
Fax: +61-7-1209-5325
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative . Terms and conditions vacancy
About the position
We are looking for a motivated individual who not only has a pleasant personality but can engage customers as well as develop and nurture both new and existing customer relationships.
Daily Responsibilities:
• Act as the single point of customer contact and resolution
• Proactively deliver the highest quality of customer service
• Answering incoming calls
• Dispute resolution
• Proactively manage customer requirements
• Accurately log all calls and results into their system
• Updates customer records to reflect the customers current situation
• Identify sales opportunities
• Identify obsolete and discontinued items and source suitable customer replacements
• Develop and maintain product management and vendor relationships for insight and specific requirements.
• Ongoing development of own product knowledge
To be successful for the role you will possess:
• Experience in managing key customer relationships
• Outstanding communication skills
• Experience working with SAP/CRM
• A high customer focus and a drive to achieve
• Excellent written and Verbal Communication Skills
• Excellent phone manner
• Problem Solving ability
• Influencing ability
• Time Management skills
• Service Improvements ability
About our client
Our client is the leader in supplying compressed and bulk gases, chemicals and equipment around the globe. The company develops safe, sustainable and innovative solutions for customers in many specialty sectors, heavy industry and medical environments.
For more than a century, the company’s gases and expertise have contributed to advances in industry and everyday life, including steelmaking, refining, chemical processing, environmental protection, wastewater treatment, welding and cutting, food processing and distribution, glass production, electronics and health care.
Customer and employee satisfaction is a main priority for our client. They provide a wide range of training programs to achieve overall satisfaction as well as career development. They also have a variety of employee appreciation programs to recognise individual and team efforts.
My client is looking for someone to come onboard ASAP - please hit the apply now button or alternatively email me your CV and expression of interest: [email protected]