Customer Service Officer/Parts Interpreter
Our Tullamarine facility currently has an opportunity for an energetic and committed person to join our dealer support team.
Summary about this job
Management & Support
Company: Neovia Logistics Services Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: $50,000 - $59,999
Phone: +61-2-6804-8390
Fax: +61-3-9650-1184
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer/Parts Interpreter. Terms and conditions vacancy
Neovia is the global leader in customer-centric, end-to-end value chain solutions. With agility, innovation and responsiveness, we serve customers across six continents. We know and love global logistics, and we put our focus on our customers' business challenges.
An exciting opportunity has arisen for a highly dedicated and energetic individual to become an integral part of the team based in Tullamarine as a Customer First Officer/Parts Interpretor. Our facility provides parts distribution services to an internationally renowned and respected player in the automotive industry.
Reporting to the Customer First Coordinator, your key responsibilities will include but are not limited to:
• Providing backup support to Parts Interpreters and the Customer First Coordinator
• Providing key administrative tasks for the facility
• Liaising with the dealers and other stakeholders via telephone and email
• Assistance with supporting the dealer network with technical enquiries
• Data entry as required
The ideal candidate will possess the following professional/personal attributes:
• Strong Parts interpretation skills/background
• Strong SAP experience in a customer service environment is required
• Strong Microsoft Office skills, particularly in Excel (advanced preferred)
• Customer service background in an automotive environment or other high volume logistics environment is preferred
• Highly developed interpersonal and communication skills, both written and verbal
• Excellent telephone manner
• Excellent adaptability/flexibility to work in a fast paced environment
• Strong time management skills and high attention to detail
• Strong initiative and process improvement skills
It is expected the successful incumbent will possess a commitment to operational excellence and a focus on customer service. Expertise in parts interpreting, SAP computer based warehousing systems, and broad based computer skills are required, while extensive experience in a parts distribution environment is essential. Overtime hours are also available.