Customer Support Coordinator

Summary about this job

Detail information about job Customer Support Coordinator. Terms and conditions vacancy

• Must have building knowledge experience
• Project Manage our customers during their presite journey
• Ongoing training and support - Victorian Training Award Winner

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a highly rewarding but challenging role located in Mount Waverley within the busy Signature Metro Central team.

Please note this is a 14 month Mat Leave role

Reporting to the Customer Support Manager, your responsibilities will include:

• Effectively manage customer expectations by communicating with current Metricon owners/occupiers to ensure they are fully aware of the status of their home during the pre-construction process;
• Respond to any issues a Metricon customer may raise by identifying and providing appropriate and timely resolutions;
• Preparation of correspondence, signing of customer contracts, and arrangement of client specification appointments (Colours & Electrical);
• Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation; and
• Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.

Metricon will offer you:

• A competitive salary and salary package opportunities;
• Genuine career advancement opportunities;
• Generous housing discounts on our award winning homes; and
• A supportive workplace culture where great work is recognised and rewarded.

The successful candidate will have:

• Extensive experience in customer support within a fast paced environment;
• Experience within the building and construction industry is a MUST;
• The capacity to multi-task, set priorities and meet deadlines;
• The ability to implement a professional and passionate approach, providing the highest quality of customer service and satisfaction to Metricon customers;
• Intermediate Microsoft Word, Excel and Outlook computer skills and exposure working with database systems; and
• High level of attention to detail and a proactive approach to all tasks undertaken.

Don't forget to check out our Metricon Careers page on Facebook for more opportunities & insights

https://www.facebook.com/metriconcareers/?fref=ts