Customer Service - Rouse Hill

Summary about this job

Detail information about job Customer Service - Rouse Hill. Terms and conditions vacancy

• Work in a great team environment
• Great location and new office facilities
• Challenging and interesting role for a dynamic candidate

OZ Design Furniture, one of Australia's leading lifestyle furniture retailers, is looking for someone to join their passionate customer care team located at our Head Office facility in Rouse Hill.

This position is ideal for someone ambitious, always eager to assist others and driven to offer superior customer service to our customers.

In the role you will be responsible for:

• Answering inbound customer service enquiries/claims primarily through written correspondence
• Providing customer support through claim mediation
• Ability to resolve customer queries, issues and concerns with professionalism.
• Record and monitor service requests in the CRM.
• Diagnose and resolve customer issues with your outstanding listening skills.
• Identify opportunities to improve processes and customer care levels.
• Support retail store managers and their team with enquiries.
• Liaise with our suppliers, support office and management team.
• Communicate and develop relationships with our supplier base to achieve desired outcomes.
• Ability to communicate with customers both written and verbally.

The successful candidate will be/have:

• Ideally you have at least two (2) years' experience in a customer service/complaints environment.
• Excellent verbal and written communication skills
• Strong computer literacy.
• Ability to prioritise and meet required deadlines.
• A positive attitude and work well in a team environment.
• A strong work ethic and drive to achieve team goals

If you are Interested in the position please apply.