Customer Service Advisor

Summary about this job

Detail information about job Customer Service Advisor. Terms and conditions vacancy

• Inquiries for credit cards, accounts / transactions & online banking
• Entry Level, full training provided - we're open to your experience
• Temp- Perm. Rhodes location start ASAP

Supporting customers at a big4 bank based in Rhodes with their everyday banking needs.

Your new company
Work for one of the leading Big4 banks with large operations in the Sydney area offering you a great deal of career opportunity in an entry level role to kick start your banking career.

This company have a strong focus on their people, their culture, and are known for providing a workplace that is lively and supportive. They are looking for passionate customer service people to assist customers with their everyday banking needs.

Your new role
As an inbound customer service representative you’ll be providing excellent customer service to retail customers. Day-to-day you’ll:

• Assist with everyday banking inquiries including credit card queries, account queries, transactions and internet banking.
• Receive a high volume of calls, accurately update contact details and escalate complex issues where necessary.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer.
• Add value by providing information on products and services that will help them to reach their financial goals

What you'll need to succeed

• The successful candidate will have experience in a customer service role and understand how to effectively manage a busy workload, having worked in a fast pace environment previously.
• You will have excellent communication skills, a strong attention to detail, and the ability to cope under pressure.
• You will ideally have experience working in a call centre, retail or hospitality environment and pride yourself on delivering an exceptional service.

What you'll get in return

• This role offers a stepping stone into the banking industry where you will have be in a continuous learning environment that will support you through an extensive range of ongoing professional training and coaching programs.
• This is a temporary to permanent opportunity where you will be working full time on a rotating roster, Monday to Sunday, 8am - 9pm, $27.55 plus super, plus loadings.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.