Member Administrator -Fixed term Contract
Our Vision CPA Australia's Vision is to be known as the world's leading member service organisation, and with 163,000 members across 125...
Summary about this job
Customer Service - Customer Facing
Company: CPA Australia
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-1053-6653
Fax: +61-2-1910-8823
E-mail: n\a
Site: n\a
Detail information about job Member Administrator -Fixed term Contract. Terms and conditions vacancy
Our Vision
CPA Australia's Vision is to be known as the world's leading member service organisation, and with 163,000 members across 125 countries we are well positioned to make that vision a reality.
CPA Australia is focused on delivering world class member services and driving the corporate plan to enhance the service offering and grow the membership base. Core services to members include education, training, technical support and advocacy.
The Role
An exciting opportunity exists for an Administrator within our Member Administration-Events team, in a fixed term role until early March 2019.
Reporting to Team Leader- Member Administration, Events, this role is responsible for processing back office payments and transactions, providing customer service, advice and information via email and phone to deliver the highest standards of service to CPA Australia members, internal stakeholders and external customers.
Key responsibilities of this role include but are not limited to:
- Timely and accurate data entry of applications, processing registrations for a broad range of events (conferences, seminars, workshops, etc) and professional development courses.
- Processing offline payments for professional development courses, events, membership, assessments and enrolments including refunds
- Providing accurate and concise written responses to requests, queries and issues
- Daily management of inboxes, CRM case queues and mail
- Contributing to data integrity and process improvement
This is a varied role and offers a great opportunity for someone seeking to progress their career in a customer focussed environment, with a strong finance component. We require someone with excellent customer service and communication skills, influencing abilities and a team player.
Skills and Experience
As the successful candidate, you will ideally have:
- Experience providing exceptional customer service to external clients and stakeholders within a corporate environment
- The ability to perform high volume, repetitive tasks with a high degree of accuracy and consistency
- Strong written and verbal communication
- Computer literacy across a range of MS software.
- The ability to work autonomously and as part of a team to manage competing priorities
- Occasional interstate travel during pre-event registrations will be required.
If you are successful in this role you will have opportunities for growth and career development through regular coaching and training to ensure your skills are second to none. You will have access to CPA Australia's employee benefits, which provide special offers for products and services such as health insurance, home loans, credit cards and publications.
At CPA Australia people are at the heart of what we do. We promote and encourage an inclusive and diverse workplace where everyone can be their best.