Customer Service Coordinator
Friendly team environment, a chance to show your customer service and organisational skills. Join a fast paced growing national business.
Summary about this job
Customer Service - Call Centre
Company: First 5 Minutes Pty Ltd
Location: Adelaide
Work type: Part Time
Salary: $24/hr
Phone: +61-8-8308-9767
Fax: +61-3-4646-6406
E-mail: n\a
Site: n\a
Detail information about job Customer Service Coordinator. Terms and conditions vacancy
When faced with an emergency, how people respond within the first 5 minutes can make all the difference in ensuring an emergency doesn't become a tragedy.
First 5 Minutes has established itself as an industry leader in Emergency Response Preparedness, facilitating an expert platform for Australian businesses to plan for, avoid and respond to emergency incidents, built on over 30 years in the field.
The South Australian Office, based in Toorak Gardens, is currently seeking a Customer Service Coordinator to work 32 hours per week.
The Culture
We aspire to work as one team, individually and collectively accountable for delivering our goals.
Our success is underpinned by close client relationships, a service ethos of safety, quality and urgency, and the relentless application of professional standards in all we do.
We recognise the need to embrace change in developing and delivering innovative, client focused solutions.
We value effective, two way communications with all team members and clients.
Our team members trust each other to perform and ongoing professional development is recognised as an important part of our growth and success.
The Role
The role requires a methodical, mature minded individual who is looking for a long term challenging job to apply their strong communication and organisational abilities in a high volume customer orientated environment.
Key responsibilities of the role include:
- Managing workflow through the coordination, scheduling, confirmation and re-scheduling of service delivery
- Delivering exemplary service to First 5 Minutes customers
- Working with our in-house database
- Preparation of documentation for our team of Consultants
- General administration functions that support customers and the First 5 Minutes office
Essential attributes include having a solid background in appointment setting and customer service environments with an ability to multi-task. The ideal candidate will have: excellent MS Office skills with the ability to learn in-house software quickly; strong attention to detail; a disciplined approach to process; and a knowledge of geography across SA.
Experience within the property industry will be considered advantageous.