Customer Service Assistant - IT Firm

Summary about this job

Detail information about job Customer Service Assistant - IT Firm. Terms and conditions vacancy

• Work for a dynamic IT Company
• Career Progression
• Competitive Salary


About the Employer
Our client is a dynamic ICT Managed Services Company with office locations in NSW, QLD, VIC, ACT and Asia. They provide managed services, systems integration, server and storage infrastructure and workstation management services for a range of industries and businesses.

About the Role
Due to continued success and growth of the business, our client is seeking a motivated and mature-minded Sales Support & Customer Service Assistant to join the team at the Head Office in Sydney's Northern Shores. This is an entry level position, ideal for a customer service professional with a background in retail or business services. Graduates are encouraged to apply. Extensive training will be provided.

Key responsibilities will include:

• Provide the first point of contact for all customer issues and enquiries
• Maintain the highest level of customer service.
• Escalate queries to appropriate technical support staff and/or Account Manager when required.
• Regular reporting to Account Manager
• The use of internal and external systems for data collection and documentation
• Liaise with various internal teams in a timely manner to achieve agreed business aims and timelines.

To be successful for this role you must have the following:

• Confidence in Microsoft Office Suite
• Experience in Customer Relationship Management Systems.
• Strong work ethic.
• Ability to work under pressure and effectively prioritise work.
• Excellent communication skills, both orally and written.
• Ability to work independently and within a global team, both office-based and remote.
• Must be punctual.
• Flexible approach when confronted with critical situations and conflicts.
• A high level of attention to detail and customer service skills.
• Ability to learn new material quickly.
• Experience and/or qualifications in a retail or business environment is desirable

This role offers a great opportunity for career progression so if you are a mature, motivated person with plenty of get up and go this could be the job for you.

Please forward your cover letter and resume in WORD format.

Please note only candidates that meet our client’s selection criteria will be contacted.

Job ID: KWVSHD01