Technical Helpdesk Agent
Join Probe today as part of a growing team who are representing a Federal Government Agency. Start on the phones and work your way up in the business!
Summary about this job
Customer Service - Call Centre
Company: Salmat
Location: Melbourne
Work type: Contract/Temp
Salary: Hourly rate + OTE & loading
Phone: +61-3-5581-6612
Fax: +61-2-2494-5251
E-mail: n\a
Site: n\a
Detail information about job Technical Helpdesk Agent. Terms and conditions vacancy
- Work on behalf of a Federal Government Agency
- Multiple career progression opportunities
- Great CBD location overlooking Flagstaff Gardens
About Our Company
At Probe you will have the opportunity to really make a difference. Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth.
About the Role
This role will see you working in a supportive team environment on behalf of an Australian Federal Government agency. You will be responsible for handling incoming calls and providing support to internal clients with IT related issues.
Key Details:
- You must be an Australian Citizen to be eligible for this role
- Multiple full time and part time positions commencing 20 August & 17 September
- Full time - 38 hours per week | Part time - 25-35 hours per week
- Fixed term contract until June 2019
- This is a 24/7 contact centre so full availability is required on a rotating roster Monday to Sunday
- Comprehensive paid systems and product training
- All successful applicants will be required to complete a baseline security clearance which we will assist you with
Duties:
- Answer calls, emails and other forms of communication from clients
- Investigate and troubleshoot customer issues utilising a knowledge base
- When unable to resolve customer issue, escalate to appropriate support group according to process within set time frame
- Adhere to process for handling and management of all customer issues
Skills & Experience:
- Prior customer service experience - contact centre preferred but not essential
- Intermediate knowledge of Microsoft desktop/server operations systems and desktop applications
- Familiar with Internet Explorer, Firefox and Chrome web browsers
- Ability to convey guide, support and convey information to a variety of people
- Computer literate with the ability to learn quickly
- Excellent communicator with very strong written and verbal communication skills
Culture & Benefits
- Leadership Development Program
- Ongoing coaching and support
- Multiple career progression opportunities
- Staff discounts on products/services such as Medibank, Fitness First, Europcar and many more!
How to Apply
Probe is an equal opportunity employer committed to creating and maintaining a diverse and inclusive workforce that reflects the communities in which we live and conduct business.
If you are interested in working for a fast paced, innovative & rewarding environment then click apply now!