Contact Centre Consultants

Summary about this job

Detail information about job Contact Centre Consultants. Terms and conditions vacancy

• Pure Inbound Service
• Massive Range of Products & Services
• Full-TIme Permanent

This Contact Centre enjoys an enviable reputation for providing exceptional service. As a result of continued growth, we are now seeking a number of customer service professionals to join our team.

These are genuine opportunities to work with a fantastic team who continue to develop their operations to achieve outstanding success.

What will you be doing?

The role involves managing inbound calls and occasional outbound contact supporting customers in a high volume environment, multi-channel environment. The role will see you providing information, actioning work requests and resolving complaints in a complex environment.

This is a dynamic environment of regular change that will provide long term opportunities to work across multiple service delivery channels over a period of time. We strive to achieve results that balance customer and organisational needs in a supportive team environment.

When and where will you do it?

You must be flexible to work rotating rosters anywhere 24/7 including the participation in an on call emergency event roster. Rosters are provided 2 weeks. Most shifts are initially rostered between 6.30am and 6.30pm Monday to Friday and flexibility with working hours is essential. 

Commencement date 20 August 2018.

What is on offer?

• a commencement base salary of $60,693 p.a. with 6 monthly increments, based on performance, within the commencement band level
• comprehensive Induction training and ongoing development
• exceptional superannuation benefits including a 14% employer contribution
• the option to have a rostered day off every fortnight after probation (after an in initial 3 month period)

What we are seeking?

• a stable work background with experience in providing quality customer service in a high volume, complex  customer service environment
• a commitment to your own performance and achieving the objectives and key performance indicators for the role
• well developed communication and interpersonal skills and the ability to maintain effective working relationships with all stakeholders.
• strong team skills
• exceptionally good PC and systems skills
• a positive customer focussed attitude
• the willingness to receive and act on feedback
• high levels of resilience and the ability to work autonomously

How do you apply?

If this sounds like you please click the apply link and ensure you attach an up-to-date resume and complete all contact details including your email address for a prompt acknowledgement of your application. To apply you must have full permanent working rights in Australia.

Please be aware that due to training requirements and on the job support no leave will be granted in the first 6 months of employment.

Due to the requirements of this role, a criminal history check will be undertaken on preferred applicants.  A criminal history does not necessarily preclude an applicant from appointment. Applicants may also be required to undertake a pre placement Medical Assessment.