Customer Support Coordinator

Summary about this job

Detail information about job Customer Support Coordinator. Terms and conditions vacancy

• MUST have residential customer service experience
• Fun and supportive team
• Onsite Gym, Cafe and Parking

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a highly rewarding but challenging role located in Mount Waverley within the busy Home Solution team.

Reporting to the Customer Support Team Leader, your responsibilities will include:

• Managing customer expectations by ensuring customers are fully aware of the status of their home during the pre-construction process;
• Preparation of correspondence and signing of customer contracts;
• Maintaining data entry and report compilation; and
• Maintaining a thorough knowledge of Metricon products, services and processes to deal confidently with customers.

Metricon will offer you:

• A competitive salary and salary package opportunities;
• Genuine career advancement opportunities;
• Generous housing discounts on our award winning homes; and
• A supportive workplace culture where great work is recognised and rewarded.

The successful candidate will have:

• Extensive experience in customer support within a fast paced environment;
• Experience within the building and construction industry is a must have;
• The capacity to multi-task, set priorities and meet deadlines;
• The ability to implement a professional and passionate approach, providing the highest quality of customer service and satisfaction to Metricon customers;
• Intermediate Microsoft Word, Excel and Outlook computer skills and exposure working with database systems; and
• High level of attention to detail and a proactive approach to all tasks undertaken.

Visit the Metricon Careers page on Facebook for more opportunities & insights.

https://www.facebook.com/metriconcareers/?fref=ts