Client Officer
Excellent Opportunity to join a leading NFP organisation with an immediate start in Western Sydney!
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-5718-2797
Fax: +61-8-5279-5411
E-mail: n\a
Site: n\a
Detail information about job Client Officer. Terms and conditions vacancy
- Leading NFP Organisation
- Client Service Officer
- Western Sydney Location with an immediate start!
Excellent Opportunity to join a leading NFP organisation with an immediate start in Western Sydney!
Your new company
This is an outstanding opportunity to be part of an organisation that provides general well-being support and guidance to employees and family members across Sydney. Working in a supportive and passionate team environment in Western Sydney, you will be the first point of contact for all inbound calls, providing essential information and support to individuals on a daily basis.
Your new role
Being first point of contact, the role will be assisting clients and employees over the phone, online and through email. You will be able to identify and understand client’s needs through actively listening and communicating clearly and effectively. You will provide a smooth and consistent experience while delivering exceptional customer service. Other responsibilities will include responding to online and email queries and taking accurate data entry and maintenance of client records.
What you'll need to succeed
To be successful in this role you must have the character and skills to empathise and support feelings, thoughts and concerns of clients. You will have previous proven experience in doing a similar role and be able to remain calm and professional in some challenging conversations. You will have a real passion and care for providing excellent customer service and be able to handle high volumes of calls within a busy working environment.
What you'll get in return
On offer to you is a fantastic pay rate and flexible working hours with the potential opportunity for permanency later on in the role. You will join a vibrant and passionate team environment who will offer you full support and first class training to ensure you hit the ground running.
Please note this role requires an immediate start and you must be available immediately to interview.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] or call Kate Jones on 0280626137.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.