Customer Service Specialists

Summary about this job

Detail information about job Customer Service Specialists. Terms and conditions vacancy

• $70k Base Salary | Monday - Friday
• CBD/Docklands Location | Close to Public Transport & Parking
• Immediate Start | Amazing Office Space & Company Culture

Woods & Co Recruitment are on the lookout for 7 experienced INBOUND Customer Service professionals to join one of our clients expanding teams IMMEDIATELY!

This Member Support opportunity is HOT off the press and there are limited spots available. With very low turnover and a fantastic work culture, these spots will go quick.

Personality and experience are the key criteria. So, if this sounds like your cup-of-tea... keep on reading! :)

What do you do?

• Problem solving.
• Level 1 support and the resolution of inbound member enquiries via live chat, email and phone.
• General customer service, member support & administration. (Help-Desk)
• Report directly to the contact centre manager.
• Implement amazing customer experiences, through effective communication.
• Train, coach, troubleshoot and do whatever it takes to get the job done in line with the company values.
• Liaise with 2nd and 3rd level support and/or key business partners to ensure member requirements are met in an efficient and effective manner in order to resolve member problems.
• Escalate as required where service levels are at risk.
• Keep members informed throughout the process & notify them of impending changes or agreed outages.
• Follow & implement complaints/resolution handling procedures in order to achieve a first call resolution.

What do you need:

• A bright personality with a can-do attitude.
• Previous customer service or member support experience.
• Professionalism.
• Immaculate presentation.
• Excellent organisational skills / time management capabilities.
• Written & verbal communication skills are imperative.
• The ability to master Technology; Phone, email, internet browsers, CRM, ITSM, PC, Mac, Wireless, remote and more.
• Strong initiative and drive.
• Strong problem solving & decision making skills.
• Exceptional attention to detail.
• Thrive under pressure.
• Experience within legal/conveyancing or technology industries is highly regarded.

Whats in it for you:

• $70k Base Salary + 10% bonus.
• Monday - Friday (business hours).
• CBD Location.
• Fantastic company culture.
• Friday night drinks.
• Amazing state of the art office space.
• Table Tennis.
• Common Room.
• Smart Casual Environment.
• Be a part of a growing technology business.
• 7 spots available.

If you're as passionate about this position as we are then please don't delay and APPLY NOW! We are interviewing immediately. For a confidential discussion please call Tom Woods on 0401 064 754.
  
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  
*You will only be contacted if you are shortlisted.